Thank you for shopping with FeedOasis Market! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are exempt from being returned for hygiene or safety reasons, including:

• Perishable goods (e.g., food, flowers, or beverages).

• Personal care items (e.g., cosmetics, skincare products).

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at feedoasisstores@gmail.com to request a return authorization.

2. Pack the item securely in its original packaging, including all tags and accessories.

3. Include the original invoice or proof of purchase.

4. Ship the item to the address provided by our team.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

• We recommend using a trackable shipping service to ensure your return is received.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

• Please note that shipping costs are non-refundable.

6. Exchanges

• If you need to exchange an item for a different size or color, please contact us at feedoasisstores@gmail.com. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at feedoasisstores@gmail.com. We will gladly replace the item or issue a full refund, including return shipping costs.

8. Questions?

If you have any questions about our return policy, please don’t hesitate to contact us at:

• Email: feedoasisstores@gmail.com

• Business Hours: 10Am – 4Pm

This policy is designed to make the return process as simple and transparent as possible for our valued customers. Thank you for choosing Feedoasis Market.